Privacy Policy

Information Collection and Use

Direct Macro is the sole owner of information collected on this Site. We will not sell, share or rent information to outside parties except as outlined in this policy. We collect information to process orders and provide relevant service information such as order confirmations and status updates.

Information may include your name, shipping address, billing address, telephone number, email address and payment information. We may also require a username and password for account access. Keep your username and password confidential.

If you choose to receive newsletters or promotions, your contact information will be used to deliver them. Third-party companies may collect non-personally identifiable information through cookies or web beacons to provide relevant advertising. The Site does not respond to “Do Not Track” signals.

Registration

To process orders placed through the Site, you may need to complete a registration form with contact information such as your name, email address, telephone number and street address. This information is used to provide Direct Macro services, including automated order-status updates by email.

Orders and Payment

Information collected during registration and checkout is used to process orders. The order process may require financial information such as card details, expiration date, money order, wire transfer or cheque information. If we have trouble processing an order, we will use the contact information provided to reach you.

To process card payments, personal and financial information may be shared with a merchant bank for authorisation and approval. This process is protected by security controls. We do not share personal and financial information except as described in this policy.

Cookies

We customise some web content based on browser type and other information provided by cookies. If you reject cookies, you may still browse the Site but may be unable to use shopping-cart features that require cookies to retain information needed to process an order.

• Some business partners, including advertisers, use cookies on the Site. We do not have access to or control over those cookies.
• This privacy statement covers cookies used by Direct Macro only and does not cover cookies used by advertisers.

Log Files

We use IP addresses to analyse trends, administer the Site, track user movement and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information or distribute IP information to third parties.

Sharing

Direct Macro may sell products from third-party companies referred to as marketplace sellers. To facilitate transactions, we may share limited customer data with those companies.

We may also use third-party providers for order fulfilment, package delivery, marketing assistance, postal and email delivery, customer service, data analysis and credit processing. Providers have limited access to personal information and may not use it for other purposes.

We may frame or mask another website only after evaluating its security and privacy practices. Customer information may be transferred if we acquire or sell business units or subsidiaries, and would be used consistently with the existing privacy notice.

We may disclose personal information when required by law or when necessary to protect our rights or comply with a judicial proceeding, court order or legal process.

Testimonials

The testimonials section is intended to share positive customer experiences and is moderated for accuracy. Direct Macro may post or remove testimonials at its discretion.

By posting a comment or testimonial, you permit Direct Macro to reprint or use it in connection with its business at its discretion and without compensation. We may use it with or without a pseudonym, globally and in any current or future media. You confirm that you composed and posted it.

Other than a pseudonym, your personal contact information will not be disclosed in connection with a testimonial.

Children

Direct Macro does not sell products for purchase by children. If you are under 18, you may use the Site only in the presence of a consenting parent or guardian. We will not knowingly collect personal information from children under 13.

Links

The Site contains links to other sites. Direct Macro is not responsible for the privacy practices of those sites. We encourage users to read the privacy statements of every site that collects personal information. This policy applies only to information collected by this Site.

Security

Direct Macro takes precautions to protect customer information online and offline. When sensitive information is submitted through a form, it is protected using SSL encryption where applicable. Access to user information is restricted to employees and service providers who need it for a specific business purpose.

Direct Macro maintains technical and organisational safeguards for its web systems, databases and backups. Employees receive ongoing reminders about privacy and security practices.

If you have questions or concerns about Direct Macro’s security practices, contact [email protected] or call +44 20 4653 0005.

Special Offers

Special offers are sent only to customers who give permission to receive them. You may opt out when placing an order or by following the unsubscribe link in promotional email. You may still receive service-related updates.

Correction, Updating and Review

Customers may change or review stored account information through the Site’s help area. Account access requires a username and password. If you forget both, contact customer service for assistance.

Choice and Opt-Out

Users who no longer wish to receive newsletters or promotional materials may unsubscribe using the link in the message or adjust their communication preferences when processing an order.

Notification of Changes

If we change this Privacy Policy, we will post the changes here and in other appropriate places so you know what information we collect, how we use it and when we disclose it. We may modify this policy at any time, so please review it periodically.

If you have opted out of communications, you can still view policy changes on this Site.